Madagascar Launches e-Pasipaoro Portal for Passport Applications

Madagascar's government has initiated testing of the e-Pasipaoro portal, which is set to digitize the passport application process. This development was confirmed by the Ministry of Digital Development, Posts and Telecommunications on October 11, 2026. The portal will enable users to complete applications, upload documents, pay fees, and track their application status online.

What Changes Are Being Implemented?

The e-Pasipaoro portal aims to simplify the passport application process for first-time applicants, renewals, and replacements. While many steps will be conducted online, applicants will still need to visit the National Police services or consulates for biometric data capture and signature verification. This requirement ensures that certain critical stages of the application process remain in-person.

Who Will Benefit?

This new system is designed to benefit both Malagasy citizens and the administration by reducing the time spent on procedures and simplifying administrative steps. The digitalization initiative is part of a broader e-governance strategy, which aims to centralize online public services and enhance access to administrative processes.

How to Apply

Once the e-Pasipaoro portal goes live, users will be able to register online, upload necessary documents, and pay the required fees. The expected processing times indicated on the demonstration site are approximately 18 working days for applications submitted in Madagascar and 12 working days for those submitted through consulates.

Context and Regional Comparison

Madagascar's move towards digitalizing passport applications aligns with similar initiatives in other East African countries, where online application processes have already been established. For instance, Rwanda and Kenya have made significant strides in digitizing their passport services, with faster processing times reported in those nations.

As Madagascar continues to develop its e-governance capabilities, the e-Pasipaoro portal represents a significant step forward in modernizing public services and enhancing the experience for passport applicants.